Amazon announced yesterday that you can now request customer permission to access customer contact information using the Customer Profile API. Once a customer consents, you can access certain contact information in their customer profile, and use it to deliver a more personalized experience and provide additional information to your customers. For instance you could use...

The duality between Voice and Visual interfaces basically comes down to age old question of visual communication versus audio communication. “Language need not have started in a spoken modality; sign language may have been the original language. The presence of speech supports the presence of language, but not vice versa.” This shift is leading companies...

We have several big company news ending the week. Apple hit the 1 trillion valuation, whoa, this was kind of expected to happen eventually but it’s big news. WhatsApp released their business API, this is following rumors between WhatsApp founders and Facebook highest executives over the platform monetization. But what I want to concentrate today...

Why put that friend to guide your guests to their table when Alexa can do it for you? Guests at a recent Donegal wedding were treated to a taste of things to come to contemporary nuptials when Amazon’s Alexa debuted her wedding planning skills at a couple in Harvey’s Point, courtesy of one of their...

It seems that it needs to be said and repeated. I have listened or other people have commented recently about the need to call it voice ‘and’. In one of the talks at Voice Summit about voice search, Dustin Coates mentioned the distinction between voice added vs voice-first vs voice-only. And I think that’s fine...