Amazon announced yesterday that you can now request customer permission to access customer contact information using the Customer Profile API. Once a customer consents, you can access certain contact information in their customer profile, and use it to deliver a more personalized experience and provide additional information to your customers. For instance you could use the name to request a service and then send a confirmation to the user. You can also use text or email to provide additional information that’s not easily shared through voice. With contact information, skill builders can now request
Requirements to use contact information
Prior to this announcement, Alexa skills provided only account linking to get customer contact information, which introduced a lot of bumps and was avoided in general. The fact that skills can now access contact information can enhance skill experience and drive new use cases and skill engagement. You can now send follow up content or reminders through emails and text.
Google has had this feature with the emails for a while and Amazon is catching up to the features box of smart assistants.
Thank you for listening!
The ultimate resource in the voice space. Conversational interfaces, voice interfaces, smart speakers and smart assistants, voice strategy, audio branding.
Please log in again. The login page will open in a new window. After logging in you can close it and return to this page.