Episodes

Voice Control Becomes a Concern for Broadcasters

As we have been hearing over the last months, Amazon Alexa is being added to every device possible. According to Amazon European general manager for Alexa, Fabrice Rousseau, the TV is the most important device in the house, and they are set to conquer it. With the Fire TV Cube and the TV stick you...

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Conversational CRM at enterprise scale

Every big company is jumping into voice technology. Yesterday from a tweet Say hello to Einstein Voice. Now anyone can talk to Salesforce. In the video of the announcement  we can see the use automatic speech recognition as the user speaks with queries like Change the close date to November. It’s clear Dreamforce is coming...

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Amazon bets on more Alexa powered devices

Yesterday took place the Amazon private hardware presentation event where the company announced several devices including an Alexa clock, a new (louder) Echo Dot, an Echo Subwoofer, an Echo for the car. The list does not end there, as I said in a previous episode Amazon consider the TV to be the most important device...

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Hands-free call from Alexa with Skype

This week Skype announced their excitement to bring Skype to Alexa. Using only your voice, users can make outgoing Skype voice and video calls, accept incoming Skype calls, and even make SkypeOut calls to most phone numbers around the world. Sample phrases are “Lexi, call Jimmy on Skype,” or if Jimmy is calling you on Skype,...

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Shortcuts: jobs to be done .. by me?

With the release last week of iOS 12 iPhone app developers can integrate an “Add to Siri” button right in their app’s interface for common tasks that their app can perform – like playing a favorite playlist, for instance. When a user taps this button, they’ll be directed to a screen where they can record...

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Strategic partnerships are driving the voice revolution

We are going to build amazing new voice-base, mobile experiences for customers. Marc Benioff, CEO of Salesforce tweeted this morning. Salesforce and Apple announced today a new strategic partnership. Looking to win in the enterprise, the partnership means that a salesperson can use Siri after a customer meeting to update that customer’s record with notes...

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