Flash briefing 12 – Best practices for welcoming experience in voice apps

In voice, as in life, there are not second chances to make first impressions. Particularly at this stage in a technology that has not gained all users attention. To increase engagement with your voice app – start with the welcoming experience.

Voice adds a new dimension to how customers interact with your service, brand, or content. A customer’s first interaction with your skill will leave a lasting impression, which is why it’s important to ensure your welcome experience is positive and memorable. Also, providing a guided experience is vital for both new and repeat customers.  A welcome prompt (something as simple as “Welcome back to MySkill”) reinforces to the customer that they are in a skill experience, and that they correctly invoked the desired skill. Customers may not realize they invoked a skill and a generic question like “What would you like to do?” could cause confusion.

In addition to helping new customers have a positive experience, the welcome message is your first opportunity to establish your brand identity on Alexa and create a memorable first impression.

In a separate article by The Verge, How to get voice-enabled apps right in the age of smart everything there’s an interesting observation “It doesn’t make sense to only study what people want from voice interactions using traditional UX research methods like lab-based usability studies, and yet that’s what most brands are doing.”

Voice is the platform for context. And to better define what your users want or expect from your app you need to observe them on their environment and in the context they are in. Forget content, for a voice-first world, context is king and your welcoming experience is the door to that kingdom.

Thank you for listening and until next time. Find us @voicefirstlabs on Twitter, @voicefirstweekly on Instagram. 

Adapted from bits of:

https://thenextweb.com/contributors/2018/06/23/how-to-get-voice-enabled-apps-right-in-the-age-of-smart-everything/

https://developer.amazon.com/blogs/alexa/post/cdbde294-8e41-4147-926f-56cdc2a69631/best-practices-for-the-welcome-experience-and-prompting-in-alexa-skills

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The ultimate resource in the voice space. Conversational interfaces, voice interfaces, smart speakers and smart assistants, voice strategy, audio branding.

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